Terms and Conditions
1. Acceptance of Terms
By accessing this website, booking a consultation, engaging our relocation services, or purchasing the Phuket Family Pass, you agree to be bound by these Terms and Conditions.
2. Nature of Services and Scope
PTTF provides informational content, guidance, consultation services, and relocation assistance related to relocating to and living in Phuket, Thailand. Our guidance is based on genuine, lived personal and professional experience of relocating to and living in Phuket, and we stand behind it as such.
PTTF is not a law firm, a licensed immigration adviser, a licensed financial adviser, or a licensed real estate agency. Nothing on this website or provided as part of our services constitutes legal, financial, immigration, or medical advice, and it should not be treated as a substitute for advice from a suitably qualified and licensed professional. Decisions around visas, healthcare, property, and other regulated matters should always be independently verified before you rely on them.
3. Relocation Services
Where you engage PTTF for relocation assistance, we provide guidance, coordination, and support based on our knowledge and experience of the local process. However, many elements of a relocation depend on third parties outside our control, including schools, immigration authorities, landlords, embassies, and government agencies.
As a result, PTTF cannot guarantee specific outcomes or timelines, including but not limited to school placements, visa approvals, or the availability or terms of rental properties. We will act in good faith and keep you informed, but final decisions and timelines rest with the relevant third party in each case.
4. Consultation Bookings
Consultations may be rescheduled with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, or failure to attend without notice, may result in the consultation fee being forfeited.
5. The Phuket Family Pass
The Phuket Family Pass is a paid digital product providing access to a curated directory of family-friendly businesses and attractions in Phuket, along with associated discounts, via a web application.
Refund Policy: Due to the nature of this product, being a digital pass granting immediate access to curated listings and discounts, the Phuket Family Pass is nonrefundable once purchased. If a customer experiences an issue with a specific listing, including a discount not being honoured, the app provides routes to contact PTTF directly, and PTTF is responsible for resolving the issue, including removing or updating the affected listing on the backend of the application
Access Duration: Access to the Phuket Family Pass is valid for 2 years from the date of purchase, after which it expires and is no longer accessible
6. Payments and Refunds for Consultations and Relocation Services
Consultation fees and relocation service fees are payable as agreed at the time of booking or as set out in the applicable service agreement. Consultation fees are refundable only where sufficient cancellation notice is given in line with Section 4, and are not refundable after the consultation has taken place.
Relocation services may require staged payments or deposits, depending on the scope of the project. Any payment schedule will be agreed with you before work begins. Relocation deposits become non-refundable once work has commenced.
Unless expressly stated otherwise, third-party costs, including but not limited to school application fees, tuition deposits, government and visa fees, translations, courier services, insurance, accommodation, or other external expenses, are not included in our service fees and remain your responsibility as the client.
Failure to make payments when due may result in the suspension or termination of services until payment has been received.
7. Accuracy of Information
PTTF makes reasonable efforts to ensure the accuracy of information provided on this website, including but not limited to school fees, visa rules, healthcare information, rental prices, local regulations, and business listings. However, this information may change, particularly around visa and immigration rules, school fees, and rental markets, and we do not guarantee that all information is current or complete at the time you read it. You should independently verify any information relevant to a decision before making commitments or relying on it.
8. Affiliate and Referral Disclosure
Phuket to the Face may receive referral fees, commissions, discounts, or other commercial benefits from selected partners featured on our website, in the Phuket Family Pass, in other guides, or recommended during consultations. These relationships do not influence our recommendations, which are based on our genuine experience and opinion. We only recommend businesses and services we believe provide genuine value to our clients.
9. Intellectual Property
All content on this website, including text, images, guides, and the Phuket Family Pass listings and app content, is the property of Phuket to the Face Co., Ltd. or its licensors, and may not be copied, reproduced, or redistributed without our prior written permission. Purchasing the Phuket Family Pass grants you a personal, non-transferable licence to use the app and its content for your own personal use, not a transfer of ownership.
10. Limitation of Liability
To the fullest extent permitted by law, Phuket to the Face Co., Ltd. shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website, our consultation or relocation services, or the Phuket Family Pass. Our guidance is based on genuine personal and professional experience and is provided in good faith, but it does not constitute legal, financial, immigration, or medical advice, and we accept no liability for decisions made in reliance on it without independent professional verification.
PTTF is not responsible for the decisions, actions, delays, or failures of third parties, including but not limited to schools, immigration authorities, landlords, developers, embassies, and government agencies. Our total liability to you for any claim arising from our services shall not exceed the amount you paid to us in the twelve months preceding the claim.
11. Governing Law
As an international business serving customers around the world, we want these terms to be clear and fair regardless of where you are based. These Terms and Conditions, and any dispute arising from them, are governed by the laws of Thailand, where Phuket to the Face Co., Ltd. is registered and operates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Thailand.
12. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. Where changes are material, we will update the date at the top of this document. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.
13. Contact
Questions about these Terms and Conditions can be directed to info@phukettotheface.com.
